Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How can I track my order delivery?
Your order tracking number / link is included in your dispatch confirmation email. If you made a tracked order and you are not able to find your order tracking number / link in your dispatch con...
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Customer Support created an article,
I entered the wrong delivery / shipping address
Our warehouse processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please double-check ...
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Customer Support created an article,
Where is SHEE Cosmetics based and where are SHEE Cosmetics products manufactured?
SHEE Cosmetics products are formulated and manufactured in the U.S.A.
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Customer Support created an article,
Are your products vegan?
Yes, all our products are vegan.
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Customer Support created an article,
Does SHEE Cosmetics test its products on animals?
All our products are cruelty free and have not been tested on animals.
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Customer Support created an article,
What is the shelf life of SHEE Cosmetics products?
The shelf life of our products is 12 months from the period after opening.
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Customer Support created an article,
Can I have my parcel redirected to a different address?
Please note that we are unable to change the address your order is being delivered to. You can try contacting the courier agency responsible for the delivery of your order directly and see if th...
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Customer Support created an article,
My order tracking is not working / updating
There's no need to worry if your tracking number does not update within the first day or two after receiving it. It is likely your parcel has not been scanned by the courier company yet or their...
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Customer Support created an article,
Where is my order or has it been dispatched?
Please check the email account used to complete your order to see if you can find the dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your junk /...
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Customer Support created an article,
Do you ship internationally and how much do you charge?
Yes, we ship internationally! International shipping charges vary based on the weight of your order and your shipping destination. All international customers will be responsible for customs, duty ...